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1. How do I submit a workorder for ITS?

Click link below to submit a request.

Work Order

2. How do I start a ITS Remote Support Session?

After submitting a ticket or upon direction from ITS:

Remote Support Instructions:

Click Link Below

Allow teamviewer to download
Internet Explorer click run and Accept Disclaimer.
Chrome click downloaded icon in bottom left of browser and Accept Disclaimer.
Remote Session

3. How do I keep spam out of my inbox?

In outlook right click suspected messaged and choose Junk Email then click Add Sender to Blocked Senders List.

4. Why is my email message quarantined?

All email goes through a filter before it reaches your account. Most likely it is .zip which can contain viruses that can wreak havoc on your pc and the network.

This is the message you will receive:
City of Lincolnton Mail Security replaced SCAN00059310.zip with this text message. The original file contained a filtering violation and was quarantined.

Most occurances are spam that made it through the filter stage but harmful attachments have been quarantined.

If you believe your message has been quarantined by mistake please contact ITS.

Please visit:

http://www.ci.lincolnton.nc.us/392/ITS-Department

For System Updates.

If you believe your message has been blocked by mistake please contact ITS by submitting a work order and requesting file be released.

5. Did I really send an email to myself?

No in most cases you did not. Check your sent items if you do not see the message in question. You did not send it.

Another entity has spoofed your email address. This is quite common and very hard to combat. If attachments are quarantined it is not harmful.

If you feel your account has been compromised please contact ITS.