Show All Answers

1. What are the billing rates and fees for residential, commercial and industrial accounts?

This information is available by calling City Hall at 704-736-8980 or by looking at the City Fee Schedule.

Fee Schedule.

2. How do I apply for water or sewer service?

Complete the application for Residential or Business Service and return it to the Utility Department at City Hall, 114 West Sycamore Street.

Service Application Forms

3. How can I pay my utility bill?

There are five ways to pay your bill; by Mail, In Person, Night Depository, Bank Draft or Online. Details on each of these methods can be found on the Utility Billing webpage.

Utility Bill Payments page.

4. My bill seems unusually high compared to previous ones. What should I do?

Contact the Utility Billing office at 704-736-8980 to have your account reviewed.

5. I discovered a leak in my water line. Will the City repair it for me?

The customer is responsible for repairing leaks between the meter and the residence or building. The City is responsible for repairs leading into the meter from the water supply side.

6. A leak caused my water and sewer bill to be higher than normal. Is there an adjustment for that?

No water adjustments are allowed. One sewer adjustment will be allowed within a 12 month period. Contact the Utility office at 704-736-8980 for details on applying for the sewer credit.

7. Is there a discount for filling a swimming pool?

No. The water rate is not discounted. However, there may be a sewer adjustment for a pool if the City is notified in advance in order to acquire a meter reading immediately before and after the pool is filled.

8. Where does the City’s water come from?

The City’s water comes from the South Fork River.